InternetKudo
InternetKudo
Help Center

How can we help you?

Find quick answers for eSIM activation, top-ups, and technical support.

💬

24/7 Live Support

Chat with our team directly on WhatsApp for immediate assistance.

🚀

Getting Started

Learn how to buy and activate your first eSIM in just minutes.

🛠️

Troubleshooting

No signal? Follow our steps to resolve any technical issues.

💾

Technical FAQ

Detailed information on eSIM technology and supported devices.

How does Internet Kudo work?

01
🛒

Choose a package

Buy the package that fits your needs in over 150 countries.

02
📸

Scan the QR code

Install the eSIM instantly via the QR code sent to your email.

03
🌍

Connect to the world

Turn on roaming and start browsing with 5G speeds.

Frequently Asked Questions

What is an eSIM?

An eSIM is an integrated electronic SIM that allows you to activate mobile data plans without needing a physical SIM card.

How do I install the eSIM?

Installation requires scanning a QR code you receive via email after purchase and following the setup steps in your device settings.

Which devices support eSIM?

Most modern devices like iPhone (XS and up), Samsung Galaxy (S20 and up), and Google Pixel support eSIM technology.

Can I use it on more than one device?

The eSIM is specifically linked to one device and cannot be used on more than one device simultaneously. Once installed, it cannot be transferred.

How does eSIM affect battery life?

Using an eSIM typically does not significantly affect battery life compared to a traditional physical SIM card.

How does roaming work?

Internet Kudo offers international coverage through data plans that include roaming, with no extra charges outside of your chosen plan.

When does the package validity start?

Validity typically starts the moment of first activation on the device or upon arrival at the destination, depending on your package type.

Can I make calls with the eSIM?

Our packages are data-only. However, you can use apps like WhatsApp, Viber, or Skype to make calls over the internet.

What if I accidentally delete my eSIM?

If you delete the eSIM profile, please contact our support immediately to see the possibility of re-sending the code.

How can I check my data balance?

You can check your data usage directly in your account on the 'Balance & Top-up' page or in your phone settings.
📧

Send us an email

If you didn't find the answer you were looking for, write to us and our team will get back to you within 24 hours.